Welcome to the 132nd IxDA Oslo meetup!
UX/Interaction Design is getting increasingly intertwined with its Service Design sister. We wanted to run an event centred around just that, to better understand the goals, boundaries and outcomes of service design. On stage, we'll have three fantastic women from the northern hemisphere — Linn Vizard from Canada, as well as Kaja and Emilie from Norway. Don't miss out on their stories, perspectives and insights!
Registration, snacks and mingling
While we run around and get the final pieces in place for the event, you can get checked in, grab a seat, have a snack and chat to one of our other lovely attendees.
The Material of Outcomes
As an industrial designer or even digital product designer, outcomes are clear and concrete - a new piece of furniture is in market, or an update to the app or website has been shipped. For service designers, we grapple with the non-’thing’-ness of the work we are doing. What is a service made of, and how can we tell when we really made an impact on it? How might we expand our thinking to consider a range of outcomes, from implemented, in-market, physical and material changes, to shifts in mindsets, perspectives, and the creation of new conversations and capabilities? Service design is having a crisis of confidence regarding the impact of our work. Let’s delve into a taxonomy of outcomes, and think in a broader and more nuanced way about impact.
Kaja Kistorp + Emilie Strømmen Olsen
Living the Service Design Dream
The field of service design has been growing in Norway the last 5-10 years. Today we have a significant ecosystem for service design - with a healthy industry, public funding, research and education and a growing public and private client base. Emilie and Kaja have been working on service design projects, research and education from the very beginning here in Norway. They will share some experiences and reflect on impact and challenges seen from a service designers’ perspective.