14 May 18:00The Lounge at MESH

Welcome to the 132nd IxDA Oslo meetup! 

UX/Interaction Design is getting increasingly intertwined with its Service Design sister. We wanted to run an event centred around just that, to better understand the goals, boundaries and outcomes of service design. On stage, we'll have three fantastic women from the northern hemisphere — Linn Vizard from Canada, as well as Kaja and Emilie from Norway. Don't miss out on their stories, perspectives and insights!

Registration, snacks and mingling

While we run around and get the final pieces in place for the event, you can get checked in, grab a seat, have a snack and chat to one of our other lovely attendees. 

Opening remarks

Linn Vizard

The Material of Outcomes

As an industrial designer or even digital product designer, outcomes are clear and concrete - a new piece of furniture is in market, or an update to the app or website has been shipped. For service designers, we grapple with the non-’thing’-ness of the work we are doing. What is a service made of, and how can we tell when we really made an impact on it? How might we expand our thinking to consider a range of outcomes, from implemented, in-market, physical and material changes, to shifts in mindsets, perspectives, and the creation of new conversations and capabilities? Service design is having a crisis of confidence regarding the impact of our work. Let’s delve into a taxonomy of outcomes, and think in a broader and more nuanced way about impact. 


Kaja Kistorp + Emilie Strømmen Olsen

Living the Service Design Dream 

The field of service design has been growing in Norway the last 5-10 years. Today we have a significant ecosystem for service design - with a healthy industry, public funding, research and education and a growing public and private client base. Emilie and Kaja have been working on service design projects, research and education from the very beginning here in Norway. They will share some experiences and reflect on impact and challenges seen from a service designers’ perspective.

Image shows a speaker onstage at The Lounge at MESH

Location: The Lounge at MESH

IxDA Oslo is pleased to present our March meetup at The Lounge at MESH. We're grateful to have MESH as an event sponsor. The Lounge is on the second floor. Please note that there is no elevator, so please take the stairs.

Linnea (Linn) Vizard
Service Designer

Linn is one of Canada’s leading advocates of service design and co-founded Service Design Toronto in 2013. She currently runs her own consulting practice based in Toronto. In her previous role as Director, Design Strategy at Bridgeable, she applied service design methodologies to solve client challenges in fields like banking, telecommunications and the public sector. She is a respected contributor to Touchpoint, the journal for service design professionals, as well as a frequent writer for Adobe on design.

Linn has spoken around the world at events like Interaction (the IxDA conference), Adaptive Path's Service Experience Conference and the Global Service Design Network Conference. Linn loves teaching and mentoring the next generation of designers, and often guest-lectures at universities, as well as teaching at Hacker You in Toronto. She loves glitter dancing, and cats, and can deadlift over 100 kgs.

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Kaja Kistorp
Service Design Director

Kaja is a service designer at Designit, a global design agency with 550 employees across 17 offices all around the world. Kaja co-founded Designit Oslo in 2007 and has contributed to building the growing service design field in Norway. In 2013-2016 she led a small research group working with service design in the public sector at the Oslo School of Architecture and Design (AHO). Today Kaja leads a team of service designers, manages service design projects for public clients, and teaches service design to clients and masters students at AHO.

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Emilie Strømmen Olsen
Service Design Lead

Emilie is also a service designer at Designit Oslo, where she started her career in 2012 as an intern. She has been following Kaja's footsteps since the beginning, joining her in the team at AHO for a year while working at BeyondRisør. Emilie went back to Designit in 2014 and has been working with clients in public and private sector since then. She loves sharing her knowledge and experience with service design through teaching and talks.

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Organized by

IxDA Oslo

IxDA Oslo is generously supported by

Image shows the logos of IxDA Oslo's 20 sponsors